WASHINGTON – A government report says airline travelers were a bit more likely to be delayed, and more often for longer spells, when flying around the U.S. last year.
Canceled flights were up, and so were the number of passengers bumped off overcrowded flights.
But travelers apparently are learning to take it all in stride. The rate of complaints remained nearly unchanged from 2018.
The Transportation Department says that 79% of domestic flights last year arrived within 15 minutes of the airline’s schedule – the government’s definition of being on time. That was down from 79.2% in 2018.
Hawaiian Airlines took home the prize for being the nation’s most punctual airline for the 16th straight year. Blessed by good weather where it operates most of its flights, Hawaiian scored an 87.7% on-time mark, followed by Delta Air Lines at 83.5%.
